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  • Cancellations
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Can GoNutrio cancel a service request/order?

Yes. GoNutrio also reserves the right to refuse or cancel service and product request in scenarios like inaccuracies in pricing of services/products on website, non-availability/deliverability of products(including detecting possibility of fraud) etc. For more information, kindly read the Terms & Conditions

What will GoNutrio do in case an order is cancelled by them?

In case the order is cancelled by us, we will notify you about the cancellation of order within 24 to 48 hours of order placement from your side. We will contact you if complete order or any portion of your order is cancelled or if additional information is required to accept and process your order.

When can a customer cancel the requested service/order?

If we receive a cancellation request and the order has not been processed/ approved by GoNutrio, GoNutrio shall cancel the order and refund the entire amount to User within a reasonable period of time. However, GoNutrio will not be able to cancel orders that have already been processed, it is pertinent to note that the GoNutrio has the full right to decide whether an order has been processed or not.

How to cancel an order?

To cancel an order, you will have to email us at support@gonutrio.com

What if the request is cancelled after the card (including but not limited to all modes of online payment) has been charged?

If your request is cancelled after your card (including but not limited to all modes of online payment) has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled services may not be refunded. In case of Cash back offers extended by banks during the aforesaid period, user will, in addition to this Terms of Use Policy, be governed by the Terms and Conditions of the said bank/card issuer.

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