• RETURNS, REPLACEMENTS & REFUNDS
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1) What is the general return policy on GoNutrio?

To make things hassle-free for you, we offer a 7 days return policy. For more information, kindly refer to the Terms & Conditions.

2) What are the situations under which returns are accepted?

We accept returns due to our error inclusive but not limited to wrong product delivery, wrong quantity delivery, product not being of the desired specification, damaged products or faulty products.

3) How do I arrange returns

In case of error notify us within 7 days of receipt of goods by way of email to support@gonutrio.com or by calling us on +91 9711374113. There might be evidence asked for, at times in such cases. Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns.

4) How to replace or arrange for refund in lieu of returned item?

Once the return is initiated, replacement of returned portion of order OR Refund would be offered, as follows :

A. In case of prepaid orders (done via using credit /debit cards, net banking, online wallet and other non-COD methods):

The user will be offered 3 choices –

I. Replacing the same product or another product of value not exceeding the value of the portion of the returned order (mutually decided) will be dispatched within reasonable time in lieu of the returned good.

II. The amount of the returned portion of order will be refunded to the source (payments done via using credit /debit cards, net banking, online wallet and other non-COD methods) within reasonable number of days

III. GoNutrio Coupon / GN Cash

Subject to availability, this might be offered to the customer, of the equivalent amount of the returned portion of the order. In this case it will serve as onetime purchase coupon for the customer.

B. In case of COD order

The user is offered 2 choices –:

I. Replacing the same product or another product of value not exceeding the value of the portion of the returned order (mutually decided) will be dispatched in lieu of the returned good within the reasonable time.

II. GoNutrio Coupon / GN Cash

Subject to availability, this might be offered to the customer, of the equivalent amount of the returned portion of the order. In this case it will serve as onetime purchase coupon for the customer

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